MSH INTERNATIONAL innovates by upping the game on customer engagement with MSH Aviator
The Challenge
MSH INTERNATIONAL has first hand knowledge of the daunting task faced by multinational employers of administering global healthcare benefits. And there is very little that insurance providers, third-party administrators, and brokers are doing to help bring light to the health of their customers’ insurance policies.
Further, MSH INTERNATIONAL realized that the cumbersome process for managing their data internally was eating away at staffs’ productivity and holding them back from providing the best possible customer service. Due to the competitive nature of the insurance industry, MSH INTERNATIONAL recognized that they needed to make their data accessible and usable both internally and for their customer in order to maintain their competitive foothold.
With MSH Aviator, we’re now able to provide our customers with depth of information at incredible speed and accuracy. In a fraction of the time previously required to find, access, load, and consolidate data from a variety of siloed claim, billing, and customer systems, MSH Aviator provides deep insights to customer accounts instantly.
As a result, MSH Aviator is a key tool for our competitive advantage of providing excellent customer service.
The DECK Advantage
Analytics that drive action
MSH INTERNATIONAL is now able to validate their data and gain valuable insight to their operations. Metrics such as Incurred But Not Reported (IBNR), ideal vs actual processing time, and complex Bordereau Reports are now readily available to ensure they stay on tack with company-wide benchmarks.
When data goes above or below a desired watermark, the right users can be alerted or DECK DecisionWare can initiate a task or a workflow, making the data truly actionable and bridging the gap between BI (Business Intelligence) and operations.
Data connectivity & Employee Empowerment
DECK DecisionWare consolidates any number of siloed data sources relieving pressure on the IT department by empowering employees to gather their own data via dashboards, queries and reports. Each and every employee will gain the insights they need to support them in their day-to-day activities. Sharing dashboards and reports facilitates collaboration and keeps the conversation contextual.
Customer Engagement
Multinational employers now have direct access to near real-time data relating to their account. New metrics in the categories of customer usage metrics, claims processing performance, and premiums are now presented immediately, allowing companies to identify outliers that would otherwise go unnoticed.
Combining trending and historical data on customer accounts can predict behaviors and save significant amounts of money in administering their healthcare plans and enables them to make faster more precise decisions regarding their employee benefits programs.
Flexibility, Agility and Implementation Speed
MSH INTERNATIONAL leveraged the modern, secure, stable and scalable core of DECK DecisionWare and engaged a number of our existing plugins. The result is a white-labeled instance branded MSH Aviator.
The project consisted of tailoring DECK DecisionWare to the business rules of MSH INTERNATIONAL. The staggered implementation enabled MSH INTERNATIONAL to prioritize their needs and implement functionality accordingly – providing them the freedom to grow the project over time, to rapidly respond to emerging needs, and quickly realize a return on investment.
The Results
Internally, the process of day-to-day activities and internal communications has drastically improved.
The executive has instant knowledge of actual vs desired performance
The considerable effort previously required for gathering information needed for monthly, quarterly, and annual financial reporting is now fully automated.
Customer retention has increased as MSH INTERNATIONAL now has improved their processes for managing corporate accounts.
MSH Aviator is a major selling feature and benefit provided to current and potential customers over other international health insurance providers resulted in a number of newly acquired customers.
About the Developers
DECK DecisionWare is built and maintained by Spieker Point Inc. in Edmonton, Alberta, Canada. In 2011 we started the development of DECK DecisionWare with the goal of providing extensive core functionality, without limitations to customization found with commercial-off-the-shelf products. Allowing our customers to get exactly what they need to excel in their market.
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