When you are working on a case, multiple complex interactions between people, documents, reports, data and policies needs to take place simultaneously. Linking these artifacts that are relevant to the case is key. Contacts, documents, people, conversations and the underlying data are all linked together and always contextual.

In adaptive case management, the case file is king as each case requiring unique handling. Here, knowledge workers can make decisions on the consolidated information and request assistance from team members in order to effectively complete tasks to meet the end goal. From the case file, everything is unified to a centralized view, where the context to all the moving pieces can easily be referenced though the life of the case.